Practice Charter

Protection and Use of Your Information

Your Records Are Safe With Us

We ask for information about you so that you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up-to-date information which may be needed if we see you again.

We only use or pass information about you to people who have a genuine need for it in connection with your medical care. Where appropriate we will remove details that identify you as an individual. Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information. Our practice manager can tell you about how information is kept and used.

NHS Summary Care Record

This is an electronic record containing key health information which can be made available to NHS Care staff looking after you in an emergency or when the surgery is closed. Access to your Summary Care Record is strictly controlled but you have the right to opt out of having this record created. Please ask for details or go to www.nhscarerecords.nhs.uk

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available.

A copy of this scheme can be found at www.foi.nhs.uk.

Comments, Suggestions, Compliments & Complaints

We would like you to tell us about the service we give you at Riverside Medical Practice.

Our practice complaints manager is Mr Martin Cousins (practice manager). He will be pleased to hear from you verbally or in writing. In the case of complaints he will investigate the matter together with one of the partners and aim to respond to you within 10 working days.

If you wish to make a complaint, please ask for a leaflet at reception. If you feel you cannot speak with us directly, you may seek help from the Independent Complaints Advocacy Service on 0300 4562370, or from the Patient Advice and Liaison Service at Shropshire Primary Care Trust on freephone 0800 0321107.