As a practice we are aware of the communication from NHSE and media this morning regarding the opening up of GP receptions and appointments as of Monday 17th May. As a practice we are reviewing how we can maximise patient access, whilst maintaining safety for patients and staff safely as guidance changes.


At Riverside Medical Practice we have continued to work and support patients throughout the whole of the pandemic and have responded to more calls from patients throughout the whole of the pandemic and responding to unprecedented levels of demand. In the period March and April 2021 alone we have dealt with more calls than in any other period on record, and as a practice will continue to meet the needs of our patients as best we can, whilst continuing to support the COVID Vaccination program.


In the short term we will continue to limit access to the premises, and offer a triage first service in order to ensure patients are treated in the most appropriate way and will continue to offer remote consultations and appropriate face to face appointments until a safety review is completed.

We can confirm that face to face appointments HAVE continued throughout the whole of the pandemic, however we reinforce that this is following a triage first service in order to maintain the best interests of both patients and staff.


Nurse/HCA Appointments

Routine and follow-up appointments must be booked if you wish to see one of the practice nurses or health care assistants

Nurse-Led Clinic

If you develop a new or urgent problem that requires medical attention that day you may be offered an appointment in our Nurse-Led Clinic (NLC) where a specially-trained nurse can offer suitable treatment and prescriptions if needed.

Ask at reception for more information.

This service is not suitable for patients who are pregnant, under one year of age or who suffer from some other specific problems - please be prepared to tell reception staff what your problem is so that they can ensure that you recieve:

  • The most appropriate medical care,
  • From the most appropriate health professional

Extended Access Opening Hours

We would like all patients in our community to be able to see a local GP or nurse when they need to. As such we have set up a network of GP Practices within your community offering extended opening hours for pre-bookable routine extended access appointments.  The GP extended opening hours service operates between 6.30pm-8.00pm on weekdays and at weekends 8.00am-1.00pm (Saturdays) and 8.00am and 12.30 (Sunday and bank holiday)via a local area hub practice. This allows patients the opportunity to be seen within a network of GP Practices at a convenient time and location, depending on availability ** Please note that this might not always be at YOUR practice location. To book an appointment within this service please call and speak to a member of staff as ask for an extended hours appointment.  For further information about Extended Acvess please select the Extended Access tab. 

In addition to the types of appointments available within our extended appointment provision we are also pleased to confirm cervical screening and NHS health checks can also be booked. 

Chaperone Policy

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The healthcare professional may also require a chaperone to be present for certain consultations.

Full details of our policy are available on request.

Telephone Appointments

Telephone consultations may be booked with your doctor. If you feel that your problem can be dealt with by means of a telephone consultation, please ask for this when you ring the appointments line.


It would be very helpful if you could notify the practice at the earliest possible opportunity if you are unable to keep an appointment you have booked. This will ensure that the doctor's or nurse's time is not wasted and will make that appointment available for another patient who needs it.

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