As a practice we are aware of the communication from NHSE and media this morning regarding the opening up of GP receptions and appointments as of Monday 17th May. As a practice we are reviewing how we can maximise patient access, whilst maintaining safety for patients and staff safely as guidance changes.


At Riverside Medical Practice we have continued to work and support patients throughout the whole of the pandemic and have responded to more calls from patients throughout the whole of the pandemic and responding to unprecedented levels of demand. In the period March and April 2021 alone we have dealt with more calls than in any other period on record, and as a practice will continue to meet the needs of our patients as best we can, whilst continuing to support the COVID Vaccination program.


In the short term we will continue to limit access to the premises, and offer a triage first service in order to ensure patients are treated in the most appropriate way and will continue to offer remote consultations and appropriate face to face appointments until a safety review is completed.

We can confirm that face to face appointments HAVE continued throughout the whole of the pandemic, however we reinforce that this is following a triage first service in order to maintain the best interests of both patients and staff.

When We Are Closed

Nights and Weekends - Patients across Shropshire who need urgent out of hours medical help or advice will need to call 111.

NHS 111 are there to help if you have an urgent medical problem and you are not sure what to do or if you need help when your GP Practice is CLOSED. 

Get medical help online or over the phone 

1. Answer questions about your main symptoms

2. Find our when and where to get help

3. Be contacted by a nurse if needed

NHS 11 is available 24 hours a day 7 days a week.  Call 111, or visit the website .  

If you have difficulties communicating or hearing, you can call 18001 111 on a textphone or use NHS 111 British Sign Language (BSL) interpreter service if you are deaf and want to use the phone service. 

Other services 

Patients requiring stitches or with suspected broken bones are advised to go directly to the Accident and Emergency Department at the Royal Shrewsbury Hospital.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website