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Riverside Medical PracticeBarker StreetShrewsburyShropshire, SY1 1QJTel: 01743 367891
As a practice we are aware of the communication from NHSE and media this morning regarding the opening up of GP receptions and appointments as of Monday 17th May. As a practice we are reviewing how we can maximise patient access, whilst maintaining safety for patients and staff safely as guidance changes.
At Riverside Medical Practice we have continued to work and support patients throughout the whole of the pandemic and have responded to more calls from patients throughout the whole of the pandemic and responding to unprecedented levels of demand. In the period March and April 2021 alone we have dealt with more calls than in any other period on record, and as a practice will continue to meet the needs of our patients as best we can, whilst continuing to support the COVID Vaccination program.
In the short term we will continue to limit access to the premises, and offer a triage first service in order to ensure patients are treated in the most appropriate way and will continue to offer remote consultations and appropriate face to face appointments until a safety review is completed.
We can confirm that face to face appointments HAVE continued throughout the whole of the pandemic, however we reinforce that this is following a triage first service in order to maintain the best interests of both patients and staff.
Our Patient Participation Group is a group of patients of the practice who act as a link between the practice and you, the patient. Its aim is to help us to provide a better service to meet your needs. The Group meets regularly and also holds a number of social events throughout the year. New members are very welcome.
If you are interested in further information or wish to join the Support Group, please contact any member of the reception team, here at the surgery. You will then be contacted by the Chairman, Roger Briers.
Good for the patient because:
• Patients will be more responsible for their own health
• Patient will have better understanding and knowledge of the practice and its staff
• Patients will be consulted about arrangements for their primary health care before
decisions are made
• Patients will benefit from improved communications between patients and staff
• Patients will have a forum to suggest positive ideas and voice concerns
Good for practice staff because:
• Doctors and their staff will be able to plan services jointly with patients in order to
increase their effectiveness
• They will be able to help patients with non-medical issues such as loneliness
• They will be able to get help from patients in meeting targets and objectives
• They will have a forum to voice concerns, ideas and suggestions to patients
• They will get closer to the community for whom they care
Good for the community because:
• Patients will have an organisation through which they can help other patients in need
• Patients will be able to acquire an idea of what is needed to improve health care, and
make sure the patient view is always represented
• Patients by maintaining an open dialogue with doctors and other health professionals will
increase the accountability of the staff
• Patients will have an opportunity to become involved in other community initiatives e.g.,
health living centers
Healthwatch Shropshire works to help people get the best out of their local health and social care services.
For more information go to www.healthwatchshropshire.co.uk
Please note that this link is provided as a courtesy to our patients. The practice will note be held responsible for any acts/omissions of the Healthwatch Shropshire group and does not necessarily agree with any of the group's policies, views or campaigns.
Patient Survey 2018
Patient Survey Results 2016
Patient Participation Group Report 2015
Patient Satisfaction Questionnaire Report 2014
PG Report Narrative March 2014
Patient Comments 2014
PPG meeting February 2017
PPG meeting May 2017
PPG meeting September 2017
PPG meeting November 2017
PPG meeting February 2018
PPG meeting May 2018
PPG meeting September 2018
PPG meeting November 2018
PPG meeting March 2019
PPG meeting June 2019
NB: The next meeting of the PPG will be Thursday 12th September 2019 at 6:30pm - this with be an open evening to add your say on proposals for the new building - See our News section for further information.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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