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URGENT NOTICE - Global shortage of blood test tubes - tests are only currently taking place for patients who are clinically essential. Please click on the link for more information. https://www.sath.nhs.uk/wards-services/az-services/pathology/phlebotomy/


** To view our COVID restriction update, please click on the 'COVID-19' link under further information  **

Practice Management

Mrs Amanda Lloyd (f)

Practice Manager 

The Practice Manager is responsible for the overall day to day Management of the practice including complaints, contracting, human resources, information governance, supporting the Partners and other medical professionals with delivering good quality patient care.   The post also oversees processes and structures to support both Clinicians and the wider practice team and is supported in this role by members of the Senior Management Team including the Service Delivery & Compliance Managers.

Miss Rachael Stokes (f)

Service Delivery Manager 

The Service Delivery Manager is a Member of the Senior Management Team and is responsible for the smooth running of the practice and overseeing delivery of services to our patients. The post oversees processes and structures to support both Clinicians and the wider practice team and is supported in this role by Team Leaders for both back and front office functions. In addition this role acts as a key link with the Patient Group. 

Mrs Faye Reardon (f)

Compliance Manager 

The Compliance Manager is a member of the Senior Management Team and has specific responsibility for supporting the strategic and operational management of the practice in managing Trainees & Medical Students rota and inductions within the practice as well as clinical rota management and organisational structure compliance.   

Mr Adrian Whitaker (m)

Front Office Team Leader 

Has specific responsibility for the reception team and developing new services for the practice and initial complaint handling.

Miss Shannen Williams (f)

Back Office Team Leader 

Has specific responsibility for the administration team with includes clinical correspondence, referrals, data and initial complaint handling. 

Administration

Lesley Randles

Community and Care Co-ordinators are based in local GP practices and assist patients in need of help, support and advice by signposting them to other useful services.

Community and Care Co-ordinators work with the NHS, the Council and voluntary services and have become local experts on what’s happening in your community.  They can help you to keep socially active and maintain your independence.

How can they help me?

A Community and Care Co-ordinator can help you to find your way around the system which can often seem complicated and confusing.

Here are some of the things they can help you with:

  • Offer information about local activities, interest groups or day centres
  • Signpost you to transport for appointments and other activities
  • Arrange support for you or for someone you care about 
  • Signpost you to bereavement support
  • Signpost you to organisations that can help with aids and adaptations to your home
  • Help you to find a volunteer friend to spend time with you 
  • Signpost you to debt, benefits and financial support

The Community and Care Co-ordinator will proactively identify patients and link them to volunteers and networks within the community.

Their second key function is to support the community, community groups and networks to grow and develop.

This service has been running in Shropshire since October 2012.

Reception

Under the supervision of our experienced Team Leaders, our Patient Services Team will be your first point of contact within the practice. As part of their role they will help you to use the services provided and signpost you to the most effective clinician and or service within the practice. Our Patient Services Co-ordinators are given additional training to help them undertake their duties and as such endeavour to do their best to provide an excellent service under difficult circumstances and great pressure. Please help them to help you. 

 
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