As a practice we are aware of the communication from NHSE and media this morning regarding the opening up of GP receptions and appointments as of Monday 17th May. As a practice we are reviewing how we can maximise patient access, whilst maintaining safety for patients and staff safely as guidance changes.


At Riverside Medical Practice we have continued to work and support patients throughout the whole of the pandemic and have responded to more calls from patients throughout the whole of the pandemic and responding to unprecedented levels of demand. In the period March and April 2021 alone we have dealt with more calls than in any other period on record, and as a practice will continue to meet the needs of our patients as best we can, whilst continuing to support the COVID Vaccination program.


In the short term we will continue to limit access to the premises, and offer a triage first service in order to ensure patients are treated in the most appropriate way and will continue to offer remote consultations and appropriate face to face appointments until a safety review is completed.

We can confirm that face to face appointments HAVE continued throughout the whole of the pandemic, however we reinforce that this is following a triage first service in order to maintain the best interests of both patients and staff.

Practice Management

Mrs Amanda Lloyd (f)

Practice Manager 

The Practice Manager is responsible for the overall day to day Management of the practice including complaints, contracting, human resources, information governance, supporting the Partners and other medical professionals with delivering good quality patient care.   The post also oversees processes and structures to support both Clinicians and the wider practice team and is supported in this role by members of the Senior Management Team including the Service Delivery & Compliance Managers.

Miss Rachael Stokes (f)

Service Delivery Manager 

The Service Delivery Manager is a Member of the Senior Management Team and is responsible for the smooth running of the practice and overseeing delivery of services to our patients. The post oversees processes and structures to support both Clinicians and the wider practice team and is supported in this role by Team Leaders for both back and front office functions. In addition this role acts as a key link with the Patient Group. 

Mrs Faye Reardon (f)

Compliance Manager 

The Compliance Manager is a member of the Senior Management Team and has specific responsibility for supporting the strategic and operational management of the practice in managing Trainees & Medical Students rota and inductions within the practice as well as clinical rota management and organisational structure compliance.   

Mr Adrian Whitaker (m)

Front Office Team Leader 

Has specific responsibility for the reception team and developing new services for the practice and initial complaint handling.

Miss Shannen Williams (f)

Back Office Team Leader 

Has specific responsibility for the administration team with includes clinical correspondence, referrals, data and initial complaint handling. 


Lesley Randles

Community and Care Co-ordinators are based in local GP practices and assist patients in need of help, support and advice by signposting them to other useful services.

Community and Care Co-ordinators work with the NHS, the Council and voluntary services and have become local experts on what’s happening in your community.  They can help you to keep socially active and maintain your independence.

How can they help me?

A Community and Care Co-ordinator can help you to find your way around the system which can often seem complicated and confusing.

Here are some of the things they can help you with:

  • Offer information about local activities, interest groups or day centres
  • Signpost you to transport for appointments and other activities
  • Arrange support for you or for someone you care about 
  • Signpost you to bereavement support
  • Signpost you to organisations that can help with aids and adaptations to your home
  • Help you to find a volunteer friend to spend time with you 
  • Signpost you to debt, benefits and financial support

The Community and Care Co-ordinator will proactively identify patients and link them to volunteers and networks within the community.

Their second key function is to support the community, community groups and networks to grow and develop.

This service has been running in Shropshire since October 2012.


Under the supervision of our experienced Team Leaders, our Patient Services Team will be your first point of contact within the practice. As part of their role they will help you to use the services provided and signpost you to the most effective clinician and or service within the practice. Our Patient Services Co-ordinators are given additional training to help them undertake their duties and as such endeavour to do their best to provide an excellent service under difficult circumstances and great pressure. Please help them to help you. 

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