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Urgent Problems and Appointments

In an emergency, do not call the practice but please call 999. If you have Covid symptoms, please go to the NHS 111 webpages.

If you have an urgent need or requesting an urgent same day appointment, our Acute Care Team are likely to be your first contact with the RMP clinicians when you are unwell.

Our Duty Doctor supports the Acute Care Team daily and together with our Advanced Clinical Practioners they assess patients by telephone, offer advice and prescriptions, alongside face-to-face appointments or visits, where needed. All urgent requests are triaged and assessed on a daily basis.

When you contact us with a problem that you feel needs dealing with on the same day, the Patient Services Team will continue to take a brief summary of your problem when booking you in with the Acute Care Team. If you have an urgent problem or think you may need a home visit for a housebound patient, please contact RMP before 11am. This will enable us to plan our workload more efficiently and ensure that you get the best service if you are poorly.

Routine Appointments

If you wish to book an appointment for a non urgent appointment, patients are able to now book directly (without the need for further triage assessment) for routine appointments, including booking ahead for convenient times.

Our Patient Services Team will continue to ask you for a brief description of your problem as this will then assist them in being able to direct you to the best person to manage your condition. They will then offer you the option for both telephone and face-to-face appointments, but we would like to encourage patients where possible to continue to choose a telephone appointment if you think this will suffice, as we can offer more appointments and keep you safe.

Booking online for some appointment types are also available including appointments with our Mental Health Nurse Practioner. 

We do ask that patients ring after 11am for non-urgent issues as this will help keep our phone lines and Patient Team free for dealing with newly unwell patients earlier in the day.

For any patient wishing to make use on our online electronic consultation services - please select the 'e-consult' section to the right of the page and select 'get started'

Nurse/HCA Appointments

Routine and follow-up appointments must be booked if you wish to see one of the practice nurses or health care assistants

Nurse-Led Clinic

If you develop a new or urgent problem that requires medical attention that day you may be offered an appointment in our Nurse-Led Clinic (NLC) where a specially-trained nurse can offer suitable treatment and prescriptions if needed.

Ask at reception for more information.

This service is not suitable for patients who are pregnant, under one year of age or who suffer from some other specific problems - please be prepared to tell reception staff what your problem is so that they can ensure that you recieve:

  • The most appropriate medical care,
  • From the most appropriate health professional

Extended Access Opening Hours

We would like all patients in our community to be able to see a local GP or nurse when they need to. As such we have set up a network of GP Practices within your community offering extended opening hours for pre-bookable routine extended access appointments.  The GP extended opening hours service operates between 18:30 – 20:00 on weekdays and at weekends 08:00 – 13:00 (Saturdays) and 08:00 and 12:30 (Sunday and bank holiday)via a local area hub practice. This allows patients the opportunity to be seen within a network of GP Practices at a convenient time and location, depending on availability ** Please note that this might not always be at YOUR practice location. To book an appointment within this service please call and speak to a member of staff as ask for an extended hours appointment.  For further information about Extended Access please click here.

In addition to the types of appointments available within our extended appointment provision we are also pleased to confirm cervical screening and NHS health checks can also be booked. 

Home Visits

If you need to see a doctor and you are too ill to travel to the surgery or you are housebound, please ring 01743 367891 before 10.30am.

Only ask for a visit if you really need one - remember the doctor can see five or six patients in surgery during the time it takes to do one home visit.

Be prepared to give our staff some idea of symptoms. This information helps the doctor to assess the urgency of the home visit. Requests for visits made after 10.30am should be for emergencies only.

Chaperone Policy

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The healthcare professional may also require a chaperone to be present for certain consultations.

Full details of our policy are available on request.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.